Skills & Competencies for Mail Server Administrator
Mail Server Administrator job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Mail Server Administrator
Administers and maintains the organization's email system(s).
JOB RESPONSIBILITIES for Mail Server Administrator
Monitors server performance and mail routing. Creates user accounts and maintains security levels on databases. Provides first-level telephone support and troubleshoots issues. Monitors existing messaging infrastructure and server usage, ensuring proper working order. Provides recommendations and plans for improvements to e-mail network. May document internal policies or develop training for end-users.
Mail Server Administrator SALARY RANGE
BASE 50%
$101,537
TOTAL 50%
$105,472
Job Level
P02
Job Code
IT10000155
Education/Degree
Bachelor's Degree
Reports To
Manager
Mail Server Administrator Skills and Competencies List
10 general skills or competencies (Job family competencies) for Mail Server Administrator
1
Job Family Competencies –
End-User Training
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the possible outcomes of providing effective training to end-users.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles online help files to aid the training needs of the end-users.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Aligns training approach with end-user needs to meet service expectations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers complex technical training to end-users to improve product adoption and utilization.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops training strategies to achieve end-user goals and service requirements.
See 4 More Skill Behaviors
2
Job Family Competencies –
Phone Support
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the activities and responsibilities of phone support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in writing scripts and templates for phone support calls.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Defines key metrics in phone support to improve customer relationships.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers proactive customer outreach via phone support to enhance customer interaction and prompt resolution.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions advanced technologies to streamline the overall phone support process.
See 4 More Skill Behaviors
3
Mail Server Administrator
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Mail Server Administrator
Proficiency Level - 4
5
Competency for -
Mail Server Administrator
Proficiency Level - 5
7 soft skills or competencies (core competencies) for Mail Server Administrator
1
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
See 4 More Skill Behaviors
2
Core Competencies –
Time Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes how to utilize a time management matrix for efficient completion of most important tasks.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Classifies assigned tasks into specific, smaller, and more achievable goals.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Executes work plans to manage workflow and track milestones to completion.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops best techniques and methods to improve time management throughout our business.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes a time management matrix to reprioritize the importance of current and upcoming tasks.
See 4 More Skill Behaviors
3
Mail Server Administrator
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Mail Server Administrator
Proficiency Level - 4
5
Competency for -
Mail Server Administrator
Proficiency Level - 5
Summary of Mail Server Administrator skills and competencies
There are 0 hard skills for Mail Server Administrator.
10 general skills for Mail Server Administrator, End-User Training, Phone Support, Remote Support, etc.
7 soft skills for Mail Server Administrator, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Mail Server Administrator, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.
10 general skills for Mail Server Administrator, End-User Training, Phone Support, Remote Support, etc.
7 soft skills for Mail Server Administrator, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Mail Server Administrator, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.
It's Easy to Get Started
Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.